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FAQ
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept [list of accepted payment methods, e.g., credit cards, debit cards, bank transfers].
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
Please fill our online form provided to initiate a return or call us on
09010376670.
You can also send an email to
info@simsng.com.
No, you will be required to refer the item to the service centre. Kindly call or send us an email.
After your claim has been validated (after filling our online form and attaching a picture of the item delivered and receipt), a return would be authorized for the item to be returned to the closest SIMS digital center closest to you or for SIMS agent to pick up the item from you. A return code will be issued to you upon the validation of the return claim.
Our delivery agent will call you to schedule a retrieval. There will be 2-3 attempts made to retrieve the item. If unsuccessful, you will be required to return to any of our digital centres closest to you.
Yes. Retrieval can be approved only for validated complaints of wrong, damaged, product standard and incomplete items received within 5 days of delivery.
You can request a return within 5 days for all eligible items if:
• You receive a wrong, damaged, defective, product standard/quality or incomplete item.
• You change your mind, but this will only allow you to choose another item within the price range of the item purchased. There will be no refund.