We offer a 5-day return window for items that meet the requirements for return. Should you have a reason to return any item delivered to you, please contact us via any of our contact channels within five days of delivery and we will ensure you get resolution.
Steps to Activate a Return
STEP 1: Send in a Complaint Call any of our contact channels and fill in an online form provided for Return. Also include pictures of the product that was delivered and purchase receipt as evidence.
STEP 2: Return after Authorization Once your claim is validated, we will send you a return authorization code and provide information on the most suitable means of returning the item.
STEP 3: Track Return Status We will send you a return waybill number, this will enable you to track the status of your return.
STEP 4: Get Resolution Upon verification and confirmation that the item returned is in good order and not damaged by customer, SIMS will issue a resolution either by processing a refund (please, see our refund policy) or a delivery of a replacement item.
Items not eligible for Returns
Products that have been altered from their original state or opened by unauthorized personnel without permission.
Product with tampered or missing serial Universal Product Code numbers (UPC).
Products damaged, scratched or broken due to misuse.
Items without a backup receipt or whose receipt cannot be traced.
Return policy guidelines
You can initiate a return within 5 days for ALL eligible items if you receive a wrong, damaged or defective product.
When returning an item, keep all seals, tags, accessories intact and ensure the item is in its original packaging.
Remove any passwords from devices being returned, otherwise the return will be invalid.
You can request a return if you have changed your mind about an item, but you must choose another item to cover the cost of the returned item. There shall be no refund for change of mind.
Please note that items must meet SIMS’s return policy guidelines to be eligible for a refund. SIMS is committed to accepting returned products in line with applicable consumer protection legislation and guidelines.
Help
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